Help Desk Service Representatives

With over 11,000 ATM and EFTPOS devices connected to our network we are looking for talented, experienced Help Desk Service Representatives who have a passion and desire to deliver superior service to our Clients and their Customers. We want Help Desk staff that are willing to take ownership of problems and solve them in a timely and efficient manner for our Clients.

The Help Desk Operator role provides an opportunity to work in a challenging position with exciting prospects for the future. Reporting to the Help Desk Manager you will be responsible for:

• Handling inbound and outbound calls from ATM/EFTPOS Merchants
• Liaising with external third party service providers to resolve issues
• Accurate recording of client incidents
• Providing technical assistance and support
• Participating in rotating shift hours to provide 24/7 support

We require a highly experienced individual with:

• Ability to deliver superior customer service
• Excellent verbal & written communication skills
• Previous experience with ATM or EFTPOS related Help Desk
• Problem solving and trouble shooting experience
• Strong technical and organizational skills
• Willingness to work in a team

It would be desirable for the ideal candidate to have advanced knowledge of ATM / EFTPOS hardware and software, be Tertiary qualified.